TERMS
OF USE
These terms and conditions are
applicable to the usage of the www.Incredible Vacations Website website
("INCREDIBLE VACATIONS") by you. INCREDIBLE VACATIONS shall provide
you (“User”) travel-related information, travel leads, pricing, availability
and reservations for airlines, hotels, railway, holiday packages, bus and car
rentals across cities and rural areas throughout India and abroad (“Service/s
or INCREDIBLE VACATIONS Services”). These Services may be availed by the User
in India or outside India at any time during the year as is offered by various
third party vendors like airlines, hotels, bus operators etc.("Service
Providers" or "Vendors"). The website is also for your education
and information and is also used by us to obtain feedback with a view to
providing information and services with respect to the leisure industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening an Account
In order to become able to use the INCREDIBLE VACATIONS, you must complete in
full an application form on the Website. As part of the application, you will
be asked to provide us with a Username and Password. This username and password
will be used by you when using our services.
Usernames/Passwords
You are solely responsible for the confidentiality of your username, and
password. In the event you have reason to believe your account, username and/or
password is being used in an unauthorized manner, you agree to contact us
promptly so that the appropriate modifications can be made to your account.
Please be aware that information will be sent to your email address that you
provided to us at the time of sign up.
Agreement to receive Mail
You hereby consent to the receipt of physical & electronic communication
from us.
Contributions on website
Any activity you do on the website (Comments, Reviews, and Questions etc)
becomes property of INCREDIBLE VACATIONS. We reserve the right to modify or
update that information suitably.
Viruses and Contamination of System
INCREDIBLE VACATIONS is neither responsible nor liable for any viruses or other
contamination of your system, nor for any delays, inaccuracies, errors or
omissions arising out of your use of this site or with respect to the material
contained on this site.
Linked Sites
Any linked websites in our website are not under our control and we are not
responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content and Intellectual property rights
All content on the website including but not limited to icons, buttons, logos,
text etc, as well as any and all trademarks, whether registered or not
constitute the exclusive intellectual property of the INCREDIBLE VACATIONS and
is protected under Indian law. You may not selectively download portions of the
website without retaining the copyright notices You may download material from
the website only for your own personal use and for no commercial purposes
whatsoever. Any and all information that is submitted by you including but not
limited to comments, feedback etc is the sole property of INCREDIBLE VACATIONS
which may be used in any manner the INCREDIBLE VACATIONS deems fit. We provide
all content to the best of our knowledge and we are not responsible for changes
to third party content.
Limitation of Liability
INCREDIBLE VACATIONS makes no warranty that this site will meet your
requirements, the service or this site will be uninterrupted, the results that
may be obtained from the use of this site will be accurate or reliable, any
information or other material obtained by you through this site will meet your
expectations and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by INCREDIBLE VACATIONS either through the
website or otherwise is provided to you without warranty of any kind either
expressed or implied, with regard to the merchantability, technical
compatibility or fitness for a particular purpose with regard to any service,
products or material provided by or through the website.
Indemnity
You agree to indemnify, defend and hold harmless INCREDIBLE VACATIONS, and its
officers, employees, agents, and any third party information providers to the
Website, from and against all claims, actions, proceedings, expenses, damages
and liabilities, which are the result of, or are in any way related to your use
of the website.
Governing Law
These terms and conditions shall be governed by Indian law and the courts at
Tezpur shall have exclusive jurisdiction in all matters arising out of or in
connection with the use of the website by you.
Privacy Policy
Please refer to our Privacy Policy on the website.
Charges & Pricing
INCREDIBLE VACATIONS does not charge any fees for browsing. INCREDIBLE
VACATIONS is ONLY a ticketing/booking agent for various types of services. For
example, INCREDIBLE VACATIONS does not operate bus services or run flights of
its own etc. In order to provide a comprehensive choice of bus operators or
flights etc, departure times and prices to customers, it has tied up with many
Vendors. INCREDIBLE VACATIONS's advice to customers is to choose the Vendor
they are aware of and whose service they are comfortable with. INCREDIBLE
VACATIONS is not liable for any Discrepancy / Deficiency in service by the
Service Providers / Vendors of any service type.
Users can create free membership accounts on INCREDIBLE VACATIONS for service
booking. From time to time, INCREDIBLE VACATIONS at its sole dsicretion will
add new services, change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to INCREDIBLE VACATIONS. GST Credit (if applicable) will be
provided directly by the Vendor to the User and INCREDIBLE VACATIONS will not
be responsible for non-receivable of the same.
While INCREDIBLE VACATIONS strives for quality products and services with
accurate pricing information, typographical and other errors may occur. In the
event the Service is listed at an incorrect price or with incorrect service
information due to an error, INCREDIBLE VACATIONS may at it's disretion contact
the User for instructions or cancel User's booking and notify User of such
Cancel.
INCREDIBLE VACATIONS will have the right to rectify the price of the Service
and contact User for further instructions via e-mail address provided by User
at the time of registration, or cancel the booking and notify User of such
cancellation. If INCREDIBLE VACATIONS cancels the order after the payment has
been processed, the said amount will be remitted to User’s account from which
the payment was made.
Payment Options
INCREDIBLE VACATIONS Supports various Payment Methods like Credit and Debit
Cards (Visa, Mastercard, Rupay, Amex, Dinners etc), Internet Banking (around
100 Indian Banks), Wallets, etc through an online payment gateway system. INCREDIBLE
VACATIONS and the associated one or more payment gateway makes full effort to
fulfill information security requirement and uses the latest encryption
technology to protect and safeguard the Users Payment Methods and their
details.
All Payments for services purchased via INCREDIBLE VACATIONS by all types of users (travelers or agents or any other type) have to be pre-paid. Incase the credit is extended/provided to any type of user, then it needs to be paid within the next working day. If the user misses his payment timelines, then INCREDIBLE VACATIONS has the right to cancel the purchased service or any other purchased services of the same user or it's sister concerns to recover the money and penalty amount decided by INCREDIBLE VACATIONS (upto 100% of the default amount).
Gateway Charges
Please note that INCREDIBLE VACATIONS cannot control any fees or conversion
rates that may be charged to User by their Banks or Financial Institution
related to such a transaction and INCREDIBLE VACATIONS disclaims all
liabilities in this regard.
INCREDIBLE VACATIONS Travel Special Fares
There are three types of INCREDIBLE VACATIONS Special Fares
Refund, Cancellation & Re-scheduling Policy
In case of no-show or
unutilized bookings, User shall be required to make requests for any valid and
applicable refunds, as per Vendors’ policies or within 15 days from the travel
date (whichever is earlier). No refund would be payable for any requests
made after the expiry of 30 days of travel date / check-in as aforementioned
and all unclaimed amounts for such no-show or unutilized bookings shall
accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents INCREDIBLE VACATIONS’s account
balance. In case of agents account closure, the agent is supposed to consume
its balance or clear their dues (if any). No money transfer will be done to
travel agents bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and INCREDIBLE
VACATIONS or the Vendor would not be liable for any charges/expenses incurred
by User, either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to INCREDIBLE VACATIONS receiving the refund from the Vendor.
In the Event Vendor does not refund the amount to the INCREDIBLE VACATIONS, INCREDIBLE
VACATIONS shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by INCREDIBLE
VACATIONS. Less than 24 hours, the USER should cancel it directly with the
airlines and inform INCREDIBLE VACATIONS for the refund processing
INCREDIBLE VACATIONS shall charge a cancellation fees - varying from time to
time and transaction to transaction and type of service. This fees will be over
and above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, INCREDIBLE VACATIONS will add it's own cancellation fees over the
Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and INCREDIBLE
VACATIONS will not be able to do any changes around it. Refund will only be
processed once the USER informs INCREDIBLE VACATIONS
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and INCREDIBLE VACATIONS
Re-schedule Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by INCREDIBLE VACATIONS. The User need to work directly with the
Vendor and INCREDIBLE VACATIONS will not be responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. INCREDIBLE VACATIONS will not be responsible for
any inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking Confirmation
User should not take any action based on information on the Marketplace until
User has received a confirmation of User’s transaction. In case of
confirmations to be received by email, if User does not receive any
confirmation of User’s purchase/transaction within the stipulated time period,
User may first look into "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found, please contact INCREDIBLE
VACATIONS's call centre or login into the User Account section of INCREDIBLE VACATIONS.
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of INCREDIBLE
VACATIONS.
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by INCREDIBLE VACATIONS for such booking will be refunded to the
User’s Account used for making the payments.
Offer Fares / Series
Fares / Group Fare or any other similar fares are non-refundable,
non-changeable under any circumstances. In these types of bookings, more than
one (non related) passenger is added in the same pre-purchased PNR. Names in
this type of fares are updated between 8pm and 11pm, one night before the
travel date. Hence, web checkin needs to be done by the passenger or the travel
agency once the names are updated. Do note Airlines counter are not very
friendly at some airports and machines may / may not operate. Also airlines may
levy service charges for issuing boarding pass from the airport counter. Since
these are collective passengers tickets, normal web checkin, meal selection,
extra baggage purchase, wheel chair addition, GST or any other special services
cannot be added in these tickets. Lastly in these types of fares, our fare
rules supersedes airlines and hence no refund requests are entertained unless
flight is cancelled or flight date/timing is changed by more than 6 hours
in domestic flights and over 24 hours in international flights.
Name changes (minor or
major) in any form cannot be done in these fares. In this type of fares (Offer
Fares / Series Fares / Group Fare or any other similar fares), you are not
supposed to contact airlines directly or any other body for any reason. INCREDIBLE
VACATIONS should be your only point of contact for any purpose and the decision
of INCREDIBLE VACATIONS will be final. Incase you contact airlines or any other
body, your account might be disabled and your balance will be forfeited.
In case of schedule
change and airlines provides multiple options, agent/customer has the choice to
choose among the given options only within the given time. However, once names
are updated in the revised itinerary, thereafter no changes will be accepted of
any type. Also note if the agent/customer does not respond in the given time
then Airlines / INCREDIBLE VACATIONS can choose any option.
Offline Booking
INCREDIBLE VACATIONS
avoids and do not recommends travel agents for doing offline booking with us.
However, if the travel agents insists, INCREDIBLE VACATIONS can do the
booking on behalf of the travel agent as a courtesy. Having said that INCREDIBLE
VACATIONS will not be responsible for any type of mistake like date,
orgin city, destination city, itinerary details, pricing, name & details of
the passenger etc. Travel Agent will be responsible for any mistake or issue in
offline booking from INCREDIBLE VACATIONS. INCREDIBLE VACATIONS on any
circumstances will not bear any expense
or refund any part of the booking amount.
Promo Codes
INCREDIBLE VACATIONS may generate promotion codes from time to time which may
be availed on the site for discount, if applicable. INCREDIBLE VACATIONS at its
discretion, could add new promo codes, change or withdraw existing ones without
any prior notice. Incase of any dispute with any party, INCREDIBLE VACATIONS's
decision will be binding and final.
When USER registers with INCREDIBLE VACATIONS, INCREDIBLE VACATIONS or any of
its partners/afflilate/group companies/partners/vendors may contact User from
time to time to provide information/offers of services that INCREDIBLE
VACATIONS or such other group companies believe may benefit User.
Users Responsibility & Liability
User shall be responsible for their own actions in utilizing the Services
purchased by User, and INCREDIBLE VACATIONS shall not be liable for any such
action. INCREDIBLE VACATIONS is only providing a platform for communication and
it is agreed that the contract for Service shall be a strictly bipartite
contract between the Vendor and User.
User represents that User is of legal age to form a binding contract with INCREDIBLE
VACATIONS and is not a person barred from receiving Services under the laws as
applicable in India.
Any references to a Vendor being "verified" (or similar language)
only indicate that the Vendor has completed a reasonable verification process.
Any such description is not an endorsement, certification or guarantee by INCREDIBLE
VACATIONS about any Vendor, including of the Vendor's identity and credibility.
INCREDIBLE VACATIONS therefore recommends that you always exercise due
diligence and care when deciding whether to avail services from a Vendor, or
while having any other interaction with them.
Upon receiving User’s complaint, INCREDIBLE VACATIONS shall inform the relevant
Vendor of such complaint and request for an explanation. Users are required to
refrain from raising frivolous and baseless complaints. User expressly
acknowledges that the Vendor providing the deficient Service will be solely
responsible to User for any claims that User may have in relation to such
defective service and INCREDIBLE VACATIONS shall not in any manner be held
liable for the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that INCREDIBLE VACATIONS
will not be held liable for failure of the Vendor to make available any Service
therein.
INCREDIBLE VACATIONS reserves the right at all times to disclose any
information as is necessary to satisfy or comply with any applicable law,
regulation, legal process or governmental request, or to edit, refuse to post
or to remove any information or materials, in whole or in part, in INCREDIBLE
VACATIONS's sole discretion.
In no event shall INCREDIBLE VACATIONS, its officers, directors, employees,
partners or vendors be liable to User, the Vendor or any third party for any
special, incidental, indirect, consequential or punitive damages whatsoever,
including those resulting from loss of use, data or profits, whether or not
foreseeable or whether or not INCREDIBLE VACATIONS has been advised of the
possibility of such damages, or based on any theory of liability, including
breach of contract or warranty, negligence or other tortuous action, or any
other claim arising out of or in connection with User’s purchase of the
services herein.
INCREDIBLE VACATIONS shall not assume any liability for the non-availability of
the Services where required or any action or inaction that might be taken by
the Vendor.
ALL LINKED TERMS AND
CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY USER.