Incredible
Vacations (“Incredible Vacations”) understands its valuable customer’s concerns
for privacy and undertakes several measures of protecting and maintaining their
personal information that is being shared with us. The applicability of this
Privacy Policy extends to the User who inquires, or means to purchase or
purchase the product(s) or service(s) offered by Incredible Vacations, through
any of its’s online channels including its website, mobile site, mobile app
& offline channels including call centers and offices. For the purpose
of this Privacy Policy, Website means the website(s), mobile site(s) and mobile
app(s). By using or accessing the Website or other Sales Channels, the User
hereby agrees with the terms of this Privacy Policy and the contents herein. If
you disagree with this Privacy Policy please do not use or access our Website
or other Sales Channels. This Privacy Policy does not apply to any website(s), mobile
sites and mobile apps of third parties, even if their websites/products are
linked to our Website. User should take note that information and privacy
practices of Incredible Vacations's business partners, advertisers, sponsors or
other sites to which Incredible Vacations provides hyperlink(s), may be
significantly different from this Privacy Policy. Accordingly, it is
recommended that the User reviews the privacy statements and policies of any
such third parties with whom they interact.
WHAT PERSONAL DETAILS Incredible Vacations COLLECTS & HOW THESE ARE
USED:-
Incredible
Vacations collects information, as outlined below, to be able to offer and
deliver the product(s) and services(s) chosen by you and also to fulfil our
legal obligations as well as our obligations towards third parties as per our
User Agreement.
"Personal Information" of User shall include the information shared
by the User and collected by us for the following purposes:
Registration on the Website: Information which the User provides while
subscribing to or registering on the Website, including but not limited to
information about the User’s personal identity such as name, gender, marital
status, religion, age etc., the contact details such as the email address,
postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or
fax numbers. The information may also include information such as the banking
details (including credit/debit card) and any other information relating to the
User’s income and/or lifestyle; billing information payment history etc. (as
shared by you).
Other information: Incredible Vacations also collects some other
information and documents including but not limited to:
Transactional history (other than banking details) about your e-commerce
activities, buying behavior.
Your usernames, passwords, email addresses and other security-related
information used by the User in relation to Incredible Vacations Services.
Data either created by the User or by a third party and which the User wishes
to store on Incredible Vacations’s servers such as image files, documents etc.
Data available in public domain or received from any third party including
social media channels, including but not limited to personal or non-personal
information from the User’s linked social media channels (like name, email
address, friend list, profile pictures or any other information that is
permitted to be received as per the User’s account settings) as a part of the
User’s account information.
Information pertaining any other traveler(s) for whom the User makes a booking
through the User’s registered Incredible Vacations account. In such case,
the User must confirm and represent that each of the other traveler(s) for whom
a booking has been made, has agreed to have the information shared by the User
disclosed to Incredible Vacations and further be shared by Incredible
Vacations with the concerned service provider(s).
If the User requests Incredible Vacations to provide visa related services,
then copies of the User’s passport, bank statements, originals of the filled in
application forms, photographs, and any other information which may be required
by the respective embassy to process the User’s visa application.
For international bookings, User, in compliance with the Liberalized Remittance
Scheme (LRS) of RBI or any other law may be required to provide details such as
their PAN information or passport details number or any such information
required by Service Provider. Such information shall be strictly used as per
the aforesaid requirements only. In case a User does not wish to provide this
information, Incredible Vacations may not be able to process the booking. Incredible
Vacations will never share User’s PAN details without their prior consent
unless otherwise such action is required by any law enforcement authority for
investigation, by court order or in reference to any legal process.
In case the User opts for contactless check-in at Hotels, then copies of the
User’s government identification like aadhar, driving license, election card
etc., Self-declaration and any other information like date of birth, destination/origin
of travel and place of residence that may be required by the concerned Hotel to
honour the User’s hotel booking. For international bookings, Users, in
compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law
may be required to provide details such as their PAN information or passport
details number or any such information required by Service Provider.
The User’s Covid-19 Vaccination status and certificate in case the User wishes
to avail any service for provision of which such Covid-19 vaccination related
information is required or want to access your vaccination certificate at a
later stage for travel related or any other purpose. Incredible Vacations will
never process the beneficiary id and other id details contained in the vaccination
certificate.
Such information shall be strictly used for the aforesaid specified &
lawful purpose only. User further understands that Incredible Vacations may
share this information with the end service provider or any other third party
for provision and facilitation of the desired booking. Incredible Vacations will
always redact all/any sensitive & confidential information contained in the
vaccination certificate, passbook, bank statement or any other identity card
submitted for the purpose of availing a service, promotional offer or booking a
product on the Website. In case the User does not wish to provide this
information or opts for deletion of the information already provided, Incredible
Vacations may not be able to process the desired booking request.
BookMyTripm will never share any of the above information collected including
PAN card details, Vaccination status & certificate, Passport details,
Aadhar Card details without the User’s prior consent unless otherwise such
action is required by any law enforcement authority for investigation, by court
order or in reference to any legal process.
Incredible Vacations uses the personal information collected from the
Users for the following:
To Book a Service:-
Names, addresses, phone numbers and age details are shared with related service
providers, including airlines, hotels, or bus services to provide reservation
and booking to the customers or travelers.
To Send Promotional Offers :-
Incredible Vacations uses details like mobile numbers and e-mail Id for
sending information about any promotional offers. Incredible Vacations often
sponsor promotions and lucky draws to give Users an opportunity to win
discounts on travel or other prizes. This is also optional and the User can
unsubscribe for such emails.
Member Registration:-
If the User opts to be a registered member of the Website, information like
name, address, telephone number, e-mail address, a unique login name and
password are asked. This information is collected on the registration form for
various purposes like
1. User recognition
2. To complete the travel reservations
3. To let Incredible Vacations connect with the User for customer service
purposes, if necessary
4. To contact the User in order to meet any specific needs; and
5. To improve Incredible Vacations products and services
6. To confirm the new member registration and consequent booking
Surveys:-
Incredible Vacations identifies the importance of its valuable customers’
opinion. Incredible Vacations often conducts surveys and uses personal
identification information to invite its regular customers for taking part into
the surveys. Customers can take part in these surveys at completely on their
own choice. Typically, Incredible Vacations conducts the surveys to know
about the customer’s experiences with Incredible Vacations and to make the
Website, mobile site and mobile app more user-friendly for its members.
Identity of the survey participants is anonymous unless otherwise stated in the
survey.
Safeguard Sensitive Information:-
Sensitive information like Credit/Debit Card and Net Banking Details are mainly
collected by the payment gateways and banks and not by Incredible Vacations.
However, if still this information is stored on the Website, it remains
completely safe, excluding that if it has been shared with any third party
inadvertently by the User while browsing the Website. Sometimes, such
information is shared with certain third parties to process the cashback offers
& discounts, if applicable.
COOKIES & AUTOMATIC LOGGING OF SESSION DATA Cookies
Incredible Vacations uses cookies to personalize the User’s experience on
the Website and the advertisements that maybe displayed. Incredible Vacations’s
use of cookies is similar to that of any other reputable online companies.
Cookies are small pieces of information that are stored by the User’s browser
on User’s device's hard drive. Cookies allow Incredible Vacations to
deliver better services in an efficient manner. Cookies also allow ease of
access, by logging the User in without having to type the User’s login name
each time (only the password is needed); Incredible Vacations may also use
such cookies to display any advertisement(s) to the Users while they are on the
Website or to send the Users offers (or similar emails – provided the Users
have not opted out of receiving such emails) focusing on destinations which may
be of the User’s interest.
A cookie may also be placed by Incredible Vacations’s advertising servers, or
third party advertising companies. Such cookies are used for purposes of
tracking the effectiveness of advertising served by Incredible Vacations on
any website, and also to use aggregated statistics about the User’s visits to
the Website in order to provide advertisements in the Website or any other
website about services that may be of potential interest to the User. The third
party advertising companies or advertisement providers may also employ
technology that is used to measure the effectiveness of the advertisements. All
such information is anonymous. This anonymous information is collected through
the use of a pixel tag, which is an industry standard technology and is used by
all major websites. They may use this anonymous information about the User’s
visits to the Website in order to provide advertisements about goods and
services of potential interest to the User. No Personal Information is
collected during this process. The information so collected during this
process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the
options on the User’s web browser or using certain software programs, the User can
control how and whether cookies will be accepted by the browser. Incredible
Vacations supports the User’s right to block any unwanted Internet
activity, especially that of unscrupulous websites. However, blocking Incredible
Vacations’s cookies may disable certain features on the Website, and may hinder
an otherwise seamless experience to purchase or use certain services available
on the Website. Please note that it is possible to block cookie activity from
certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data
Incredible Vacations records session data of the Users, which includes IP
address, Operating System, browser software and the activities of the user on
his device. We collect session data to evaluate the User behavior. Such session
data helps Incredible Vacations in identifying the problems with its
servers and lets Incredible Vacations improve its systems. This
information does not identify any visitor personally and only examines the
User’s geographic location.
CONTENT GENERATED BY THE USER
Incredible Vacations provides an option to its users to post their experiences
by way of reviews, ratings and general poll questions. The customers also have
an option of posting questions w.r.t a service offered by Incredible Vacations or
post answers to questions raised by other users. Though the participation in
the feedback process is purely optional, you may still receive emails,
notifications (app, sms, Whatsapp or any other messaging service) for you to
share your review(s), answer questions posted by other users or a. The reviews
written or posted may also be visible on other travel or travel related
platforms.
Each User who posts review or ratings, photographs shall have a profile, which
other Users will be able to access. Other Users may be able to view the number
of trips, reviews written, questions asked and answered and photographs posted
about Incredible Vacations.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and Suppliers:
The User’s information shall be shared with the end service providers like
airlines, hotels, bus service providers, cab rental, railways or any other
suppliers who are responsible for fulfilling the User’s booking. The User may
note that while making a booking with Incredible Vacations, the User authorizes
Incredible Vacations to share the User’s information with the said service
providers and suppliers. It is pertinent to note that Incredible Vacations does
not authorize the end service provider to use the concerned User’s information
for any other purpose(s) except as may be for fulfilling their part of service.
However, how the said service providers/suppliers use the information shared
with them is beyond the purview and control of Incredible Vacations as
they process Personal Information as independent data controllers, and hence Incredible
Vacations cannot be made accountable for the same. The User is therefore
advised to review the privacy policies of the respective service provider or
supplier whose services the User chooses to avail.
Incredible Vacations does not sell or rent individual customer names or
other Personal Information of Users to third parties except sharing of such
information with our business / alliance partners or vendors who are engaged by
us for providing various referral services and for sharing promotional and
other benefits to our customers from time-to-time basis their booking history
with us.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, Incredible
Vacations may, under controlled and secure circumstances, share the User’s
Personal Information with its affiliate or associate entities. This will enable
Incredible Vacations to provide the User with information about various
products and services, both leisure- and travel-related, which might interest
the User; or help Incredible Vacations address the User’s questions and
requests in relation to their bookings.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
Incredible Vacations may also share certain filtered Personal Information
to its corporate affiliates or business partners who may contact the Users to
offer certain products or services, which may include free or paid products /
services, which will enable the User to have better travel experience or to
avail certain benefits specially made for Incredible Vacations customers.
Examples of such partners are entities offering co-branded credit cards, travel
insurance, insurance cover against loss of wallet, banking cards or similar
sensitive information etc. If the User chooses to avail any such services
offered by our business partners, the services so availed will be governed by
the privacy policy of the respective service provider.
Incredible Vacations may share the User’s Personal Information to third
party that Incredible Vacations may engage to perform certain tasks on its
behalf, including but not limited to payment processing, data hosting, and data
processing platforms.
Incredible Vacations uses non-identifiable Personal Information of Users
in aggregate or anonymized form to build higher quality, more useful online
services by performing statistical analysis of the collective characteristics
and behavior of its customers and visitors, and by measuring demographics and
interests regarding specific areas of the Website. Incredible Vacations may
provide anonymous statistical information based on this data to suppliers,
advertisers, affiliates and other current and potential business partners.
Incredible Vacations may also use such aggregate data to inform these
third parties as to the number of people who have seen and clicked on links to
their websites. Any Personal Information which Incredible Vacations collects
and which it may use in an aggregated format is our property. Incredible
Vacations may use it, in our sole discretion and without any compensation
to the User, for any legitimate purpose including without limitation the
commercial sale thereof to third parties.
Occasionally, Incredible Vacations will hire a third party for market
research, surveys etc. and will provide information to these third parties
specifically for use in connection with these projects. The information
(including aggregate cookie and tracking information) Incredible Vacations provides
to such third parties, alliance partners, or vendors are protected by
confidentiality agreements and such information is to be used solely for
completing the specific project, and in compliance with the applicable
regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, Incredible Vacations may
disclose User's Personal Information if required to do so:
Such disclosure and storage may take place without the User’s knowledge. In
that case, Incredible Vacations shall not be liable to the User or any
third party for any damages howsoever arising from such disclosure and storage.
PERMISSIONS ASKED AND REQUIRED DURING Incredible Vacations MOBILE APP
INSTALLATION: -
Android App permissions:
When Incredible Vacations app is installed on the User’s phone, a list of
permissions appears. Permissions that Incredible Vacations requires are:
Device & App History: - Incredible Vacations needs the User’s
device permission to collect details like Operating System name & version,
mobile network, preferred language, and few others. On the basis of these
inputs, Incredible Vacations optimize the User’s travel booking experience.
Identity: - Through this permission, the User allows Incredible
Vacations to get the info of one’s account(s) on the User’s mobile device.
This information is used to fill the User’s email IDs automatically. This
action allows Incredible Vacations to map e-mail ID’s of its Users to give
them the benefits of exclusive travel discounts and cashback etc.
Location:- With this permission, the User allow Incredible
Vacations for letting the User know the benefits of ongoing specific
offers on the User’s location. When the User launches Incredible Vacations app
for travel booking, Incredible Vacations detects the User’s location
automatically and the User’s nearest airport or city is auto-filled. For
international journeys, this action allows Incredible Vacations in
calculating the User’s time zone and to provide information consequently.
Photo/ Media/ Files: The libraries in the app use these permissions
to allow map data to be saved to user’s phone's external storage, like SD
cards. By saving map data locally, user’s smart phone doesn't need to
re-download the same map data every time user uses the app. This provides user
a seamless Map based Hotel selection experience, even on low bandwidth network.
Wi-Fi connection information: When you allow Incredible Vacations the
permission to detect user’s Wi-Fi connection, we optimize user’s experience
such as more detailing on maps, better image loading, more hotel/ flights/
package options to choose from, etc.
SMS:- If the User allows Incredible Vacations to access its
SMS, Incredible Vacations reads SMS and fill the One Time Password (“OTP”)
automatically while making transactions. This offers the User a hassle-free
booking experience and the User does not have to move out of the app for
checking the OTP and then filling it manually.
Contacts:- If the User lets Incredible Vacations to access its
contacts, then Incredible Vacations can invite your friends to try its app
and also give them recommendations for various travel related services. These
details will be stored on its servers and synchronized from the User’s phone.
Device ID:- This permission helps Incredible Vacations in identifying
the Android ID through which Incredible Vacations can exclusively
recognize its users. It also lets Incredible Vacations know the contact
details through which Incredible Vacations auto-fills specific details and
guarantees a seamless booking experience.
Calendar:- This permission allows Incredible Vacations in
putting a travel plan on your calendar.
Incredible Vacations takes maximum initiatives possible to protect the
information that a User shares. Incredible Vacations has undertaken
advanced technology and security measures along with strict policy guidelines
to secure the privacy of its customers and save their information from any
unwanted access. Incredible Vacations is constantly enhancing its security
measures by using more advanced technology.
Incredible Vacations's Privacy Policy may change due to any unforeseen
circumstances and enhancement of technologies. We will duly notify the users as
may be necessary.
IOS App Permissions
Notifications: If you allow notifications for Incredible Vacations app,
it enables us to send across exclusive deals, promotional offers, travel
related updates, etc. on your device. If you do permit this, updates for your
travel like PNR status, booking confirmation, refund (in case of cancellation),
etc. will be sent through SMS.
Contacts: If you allow contact permission, it enables us to provide
a lot of social features to you such as sharing your hotel/ flight/ holidays
with your friends, inviting your friends to try our app, send across referral
links to your friends, etc. We will also use this information to make recommendations
for hotels where your friends have stayed. This information will be stored on
our servers and synced from your phone.
Location: This permission enables us to give you the benefit of
location specific deals and provide you a personalized in-funnel experience.
When you launch our app to make a travel booking, we auto-detect your location
so that your nearest Airport or City is auto-filled. We require this permission
to recommend your nearest hotels in case you are running late and want to make a
quick last minute booking for the nearest hotel. Your options are personalized
basis your locations. For international travel, this enables us to determine
your time zone and provide information accordingly.
PROTECTION OF PERSONAL INFORMATION
All payments on the Website are secured. Website has stringent security
measures in place to protect the loss, misuse, and alteration of the
information under our control. Once your information is in our possession we
adhere to strict security guidelines, protecting it against unauthorized
access.
WITHDRAWAL OF CONSENT AND PERMISSION
The User may withdraw its consent to submit any or all Personal Information or
decline to provide any permissions on the Website as covered above at any time.
In such a circumstance, the User may face limited access to the Product(s) and
Services (s) offered by Incredible Vacations.
YOUR RIGHTS QUA PERSONAL INFORMATION
The User may access its Personal Information from its user account with Incredible
Vacations. The User may choose to correct or delete such personal information
directly by accessing such User Account, except for such mandatory fields.